August 22, 2010

Our Italian restaurant, Carmella's Casa Italiana, has great food and service, but is failing miserably due to soft sales in a weak economy. I'm Carrie, the owner, and I work with my son, Ralph, who is a cook, and my sister, Deborah, who is the main server. Tim, a friend, is the other cook.

We tried offering breakfast about a year ago, but that didn't work. OMG! We had the best breakfast pizza!

Then, we started making our own bread and have since revamped all the sauce and dough recipes. Everything was already outstanding, but there is no pick-up in sales.

So, I decided to either sell the business or just close the doors and walk away. I tried advertising it as an asset only sale. I also advertised it with an additional fee for including the intangibles. The intangibles would be the recipes, website, customer data base, etc. Couldn't find any serious buyers.

We started telling our customers we were leaving. They begged us to stay on a little longer. Didn't seem like an option because it always felt like I was throwing good money after bad. Plus I was advised by brokers-in-the-know to get out if I couldn't triple the sales. That tripling of sales seemed awfully far-fetched......So guess we are leaving.

I encouraged my staff and other family members to come up with ideas to reinvent the business. Afterall, these are hard-workers and dedicated workers, and really, nobody wants to lose a job, especially since there are so few jobs. Ideas slowly trickled in.

Then last night it came to me! Why not phase out the restaurant part of the business, apply for different licensing, and then reinvent ourselves as an Italian Market. Ralph's Italian Market. Ralph's Italian Market at Carmella's Casa Italiana.

So, that's where we are now. Ralph is enthusiastic. Deborah is cautiously optimistic. I am ecstatic. Later this week Ralph and I are going out to visit Italian markets in Clearwater and Lakewood Ranch. Apparently, there are no Italian markets in Bradenton. We hope to capture the north Sarasota and north and west Bradenton individuals who like to buy and cook quality food/products at affordable prices. Of course, as our reputation expands, we want to capture everyone.

I'll keep you posted! Stay tuned as we move on to our next adventure, at the same location:

5408 26th Street West
Bradenton, Florida 34207.

Thursday, August 26, 2010

It Went Something Like This...

My sister, Donna, said, "The Wendy's guy said, 'If you build it, they will come'." Susan (you remember Be Sue from Conshohocken?) said, "No, I think that came from the movie 'Field of Dreams'." My other sister, Deborah, just shouted, "BUILD IT AND THEY WILL COME!" All I remember is my Aunt Nonnie saying, "If you build a better mousetrap, the world will beat a path to your door."

On that note, Ralph and I met with Filippo yesterday afternoon, as planned. What a great space! I can really envision Ralph's Italian Market in the style of a 'Mini Mazzaro's'! There are three or four display cases, lots of shelves, an oven, wine racks, booths, chairs, and some other things. Marvelous high ceilings with ceiling fans and really great hanging light fixtures. Very spacious walk-in and freezer.

Just picture the warm display case filled with specialty pizzas, calzones, and stromboli. The cold display case filled with sausages, prosciutto, wheels of parmigiano cheese, and other fresh meats and cheeses. There will be tiramisu, cannoli, espresso. The wine rack will be stocked with the best wine you can imagine. The beer cooler will have several imported beers, not just Peroni! Then there will be shelves of specialty pastas, oils, vinegar, olives, and our sauces. Everything will have it's own area. Products will be easy to locate, but you will definitely be distracted and tempted as you move from one place to another.

Filippo was optimistic. He joyfully showed us around and explained how he had the same vision years ago that I have now when he bought the market from Joe when the place was known as The Meat Cleaver. Subsequent owners had their own visions. Little by little it became more of a sandwich shop/pizzeria than an Italian market.

So, I hope to change all that. I hope to attract all the foodies from everywhere! In the meantime, I'm formulating in my head the letter I will write to Filippo. That's the step that's going to make or break this plan. He and I need  to come to an agreement on terms of rent and such. Utilities don't sound high. Just have to get everything else into an affordable range. He leaves for Italy next week, so the letter should be in the mail by Saturday. Wish me luck!

Wednesday, August 25, 2010

Tripping Out!

Yesterday Ralph and I took a day trip in search of Italian Markets. We never found the one that Bruce said was next to Publix in Lakewood Ranch. Mind you, Lakewood Ranch has TWO Publix stores! How convenient for them...and how convenient for me that there is no Italian market next to either one. I will have to ask Bruce more about this.

We did, however, find Mazzaro's in St. Pete. OMG! When I die, I want to go to heaven because certainly this is how heaven is going to be, like Mazzaro's Italian Market...and likewise Ralph's Italian Market. When we arrived, two women were sitting outside under the overhang enjoying a cup of espresso. Inside, to the left is the deli case with all the sausages, hams, and other meats. Just beyond that was a cooler with imported beers. The wine and cheese room, really chilled to a cool temperature, is to the right. OK, I won't describe the whole lay-out. Let if suffice to say that Ralph and I were suitably impressed and we definitely have a model for our business. The staff was helpful and pleasant...and there was a lot of staff. Talk about job security in a weak economy. After all, people have to eat, and apparently they are cooking at home. Which I guess I will be also doing, since the restaurant days are numbered. I get a lot of my food from Carmella's Casa Italiana. Hmmmmm, there's hope! Ralph can still cook for me, but at our Italian Market!


We bought two packages of chili pasta; tomato, cheese and garlic sausage; half pound Parmigiano Reggiano; and a loaf of Asiago and chive bread. I already had a jar of marinara sauce in the freezer that Ralph made about two weeks ago.

Ralph and I cooked the most fabulous and simple dinner last night with what we bought. What can I say? We had a true Italian feast! I wish you were there.  Later, I wished we had bought dessert. Mazzaro's has the most delightful desserts displayed. I'm sitting here getting fat as I think about it!

At the end of the night, Filippo returned my call. I was so happy I didn't have to go to sleep with the unfinished business of arranging our meeting. We spoke and I told him about our trip to Mazzaro's and how thrilled I was with the whole operation. He shared that Mazzaro's was his vision for the Italian Market when he bought that building at 3700 Lockwood Ridge Road. I told him it's also my vision...how weird is that? Apparently, when he rented the space to the subsequent business owners that I mentioned yesterday, they did not share his vision.

So Filippo and I meet today at 12:30. If things go the way I plan, the Italian Market plan will come full circle.

Tuesday, August 24, 2010

Be Sue to Read It!

A friend, Susan, who lives in my home-town of Conshohocken, PA, posted something on Facebook about we need to get over it if we are still blaming our parents for our lot in life. Of course, my sisters, Deborah and Donna, had to comment. I'm equally as guilty, because I posted that I blame my parents for me being a workaholic who also wants to be a business owner. And that segues into my thoughts for today!

When I'm not working in or on the restaurant or on my latest idea of Ralph's Italian Market, I work in the cardiac cath lab at Manatee Memorial Hospital. I got some good hours in yesterday because I was on-call. Today, not so much. It's still a good day because I treated myself to coffee at home and now I have time to pursue my Italian Market idea.

Last night Deborah mentioned to some customers that we would be evolving into an Italian market. Deborah assessed the news was not well received, so we are scrapping the plan to tell our customers. I'm thinking the people who routinely eat out are not interested in cooking and eating in. Makes sense. So, we will be appealing to a new and different customer profile.

And speaking of customer profiles, we had a VIP Program in place that was managed by Pat Griswald & Co. When I canceled the service, they took my on-line customer data base. Now, that just doesn't seem reasonable. They were hard to deal with in the end, so I elected not to make a stink about it. In any event, if you ever get a business and decide to implement a VIP Program, don't use this company.

Moving right along, as I envision the Italian market, it occurs to me that my current space isn't going to be large enough. Bruce, a guy I used to date 10 years ago, mentioned this right off the bat when I told him my plan. Ralph and Deborah agree, so today I'll be looking for new rental space. I'm going to speak with Filippo, of Fillippo's  Italian Restaurant and Pizzeria, because he is offering rental space on Lockwood Ridge Road, where former Italian markets were situated: Filippo's Italian Market, Franceso's Italian Market, and Miccio's Italian Market.

I'm sure you're thinking that if the Italian Market business is so successful, why aren't those Italian markets still there. And that is a really good question. So, while I do my research, I will delve into it and keep you posted. Be sure to stay tuned, and as always, take care!

Monday, August 23, 2010

Things Happen Over Finnish Pancakes!

Yesterday, I made Finnish Pancakes for Ralph and me for breakfast. I serve them with honey and whipped cream. With the first bite every week, we say, "OMG, this is the best it ever tasted!" Anyway, over breakfast and for the rest of the day, Ralph and I brainstormed about the Italian Market idea.

Ralph is going to call his former employer, James, about equipment and pick his brain for ideas. Ralph is convinced the home-made bread is going to really be a hit. He said that when James' market closed, the customers would ask, "Where am I going to get my bread now? Where are you going to work, Ralph?" These are all good signs.

Sometime this week Ralph and I are going to visit Italian Markets to get additional ideas. There's one in Lakewood Ranch, and then there's Mazzaro's, which is north.

We're making lists of things to do and what we are going to sell. Some things are easy to decide, like canning all our sauces: i.e marinara, meat, Alfredo, a la vodka, and aurora. Then we make our own tiramisu and cannoli cream. Friends suggested making espresso and serving it. Customers could stop in for a quick cup of espresso and enjoy a freshly created cannoli! So, that means we will still have counter seats, but all the tables are going to go. We'll have specialty wines, pastas, cheeses, and meats.

I'll probably need a different beer and wine license and maybe even a different food license. I'll get started on those issues later this week.

Things are moving along in a forward direction! Stay tuned. There's lots more to follow!

Sunday, August 22, 2010

Digging In!

I started this blog to chronicle the events as I scrap my failing Italian restaurant and reinvent it as an Italian Market. I keep telling myself that things happen for a reason. I also keep telling myself that I've never been a failure, so why start now. I'm tenacious and creative. Does this mean the restaurant failed so I could dig deeper and come up with better ideas? I hope so! Stay with me. I think you'll like what you see...and read!